Returns & Exchanges - Europe

Returns - Payment Type

Paypal Payment

All sales are final. If you are not 100% satisfied with your purchase you can return your goods for an exchange or 100% store Credit, for whatever reason, no questions asked, provided we get them back within 7 days of receiving your goods and in perfect sellable condition. Store credit remains valid for 3 years from the date of issue.

Card Payment [WorldPay]

If you are not 100% satisfied with your purchase you can return your goods for an exchange as well as the option for 100% store credit for whatever reason, no questions asked, provided we get them back within 7 days of receiving your goods and in perfect sellable condition. Store credit remains valid for 3 years from the date of issue.

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Exchanges

Returning goods to The Concept Club is simple. You are eligible for an exchange up to 14 days after you have received your item, considering you have contacted us whilst in your 14 days of eligibility & your item is still in resellable condition. To do our bit for the environment the 'returns form' is not included in every order but is downloadable here.  When posting the goods back to us we recommend using a tracked service as we are not responsible for any items lost or damaged in transit.

Returns Address:

Returns Dept.
The Concept Club
204 Baker Street
Studio 127
EN1 3JY

London

Exchange Procedure

To complete an exchange you must fill out the 'returns form' which is downloadable here , purchase exchange postage (We can not offer free exchanges to customers outside of the UK as we already heavily discount shipping & pay the excess so shipping is affordable for you) and e-mail it to Hello@theConceptclub.com, with a copy of the form included in your parcel to aid us in identifying your return. Once you have done so, & we have received your items we will process your exchange. The Average wait period for an exchange is 7 days. You can also ask for store credit instead of an exchange. There is no pressure for you to order right away, as Your store credit lasts for 3 years. Exchanges can be used for different items, however items that have just been released will not be eligible. Once we have received your item & can confirm they are in a resell-able condition we will issue you store credit in the form of a unique code, so you can re-order the replacement jersey of your choice. Store credit will be the exact amount you paid for your items, but will not cover shipping.

Sizing Charts

 

ALL JERSEY ARE MEASURED FLATLAY

Nike Jersey Sizes

Small-     Chest: 46cm       Length:74cm

Medium- Chest: 50cm       Length:74cm

Large-     Chest: 55.5cm       Length:75cm

XLarge-   Chest: 60cm       Length:77cm

XXLarge- Chest: 66cm       Length:77cm

Adidas Jersey Sizes

Small-     Chest: 46cm       Length:71cm

Medium- Chest: 51cm       Length:67cm

Large-     Chest: 56cm       Length:74cm

XLarge-   Chest: 62cm       Length:74cm

XXLarge- Chest: 67cm       Length:74cm

 

Concept Club Member Initiation

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