Q. My card isn't working on your website, what can I do?

A. Banks may refuse your purchase because we charge in £GBP. The solution is to check out via PayPal and use your card there. Here's how.

Q. I can't find my confirmation e-mail, has my order gone through?

A. Every successful order creates an automatic confirmation e-mail. If you have not received this e-mail your card may not have allowed the purchase.

Q. Are your Jerseys real?

A. Yes! All designs are printed on real, authentic, high-end sportswear apparel.

Q. Why don't you do refunds on certain items?

A. This is because our items are mostly made to order! Also, we want to avoid complications you may incur when posting back to us, where possible, as this can cause very frustrating situations! This is why we are more than happy to answer questions you may have on the products, before or after you purchase. If you are unhappy with a product, let us know and we will do our best to amend the issue with either a partial refund or a discount code for a future purchase.

Q. I need to change my order, who can help with this?

A. If you want to edit or cancel your order, please notify us as soon as possible via our e-mail Team@TheConceptClub.com. Once your order has been shipped we are unable to make any amendments.

Q. Which credit cards do you accept?

A. We accept all major credit and debit cards, we are also able to accept paypal payments and now Karla