Exchanges

If you wish to exchange your garments,

Once we have received your goods and confirmed they are in a re-sellable condition (see below) we will issue you with a unique store credit code, to the value of the returned goods. Your exchange will take the same time as a normal order. To avoid having to return and wait, please feel free to message us concerning anything as the exchange process can be quite tedious.

As we do not have the facilities to cover the shipping for international exchanges, you will have to cover the shipping payment for your exchange – thank you for understanding.


You may only make one exchange.

Returns

Please do not purchase goods with the intentions to return. Instead, we encourage you to contact us with questions concerning whatever it is that may be on your mind before you proceed with your purchase. We will be more than happy to answer any questions that you may have!



Because our jerseys are customs and often made to order, returns & refunds are down to our discretion. However, you are entitled to store credit.

Please select your relevant region.

Please choose from the options below for your relevant country of residence.

Refunds & Exchanges - UK

Refunds & Exchanges - EUROPE

Refunds & Exchanges - Canada, USA & Rest of the World



Standard Of Return

All returns, unless faulty, must be returned in perfect sellable condition. By ‘perfect sellable condition’, we do not expect the garments to necessarily be perfectly folded, but we are certainly unable to accept them for return if;

* The tags have been removed.
* The garment is not in original plastic packaging.
* They are marked, soiled, stretched, bleached or damaged in any way.
* They are scented with aftershave, perfume, deodorant or smoke.
* They have been washed.
* The soles have been worn outside.
* The garment has been worn outside.
* The inner sole is covered in sock fluff, animal hair or hair.
* The inner garment is covered in sock fluff, animal hair or hair.
* For hygiene reasons, we cannot accept returns for underwear and socks unless faulty.
* The shoe box has been used directly as the postal box - is visibly marked and/or damaged.


All goods/products are the responsibility of the customer until they have been delivered to us. We are not responsible for returns in transit, so please use a recorded or tracked delivery service, especially with high-value items.

If we have to pay to receive your goods due to the form of postage you have chosen, the value will be deducted from your exchange.

While we really hate to do it, we ultimately reserve the right to refuse a return if we deem it to be in an unsuitable condition and the items may be returned to you at your own cost.

For any questions please E-mail us at Hello@TheConceptClub.com