Returns & Exchanges - United Kingdom
Returns - Payment Type
For all Exchanges/ returns download the form and follow the instructions.
Please click the link below to
Paypal Payment
All sales are final. If you are not 100% satisfied with your purchase you can return your goods for an exchange or 100% store Credit, for whatever reason, no questions asked, provided we get them back within 7 days of receiving your goods and in perfect sellable condition. Store credit remains valid for 3 years from the date of issue.
Card Payment [WorldPay]
If you are not 100% satisfied with your purchase you can return your goods for an exchange or as well as the option for 100% store credit for whatever reason, no questions asked, provided we get them back within 7 days of receiving your goods and in perfect sellable condition. Store credit remains valid for 3 years from the date of issue.
Exchanges
Returning goods to The Concept Club is simple. You are eligible for an exchange up to 14 days after you have received your item, considering you have contacted us whilst in your 14 days of eligibility & your item is still in resellable condition.
To do our bit for the environment the 'returns form' is not included in every order so please contact us for the form. . When posting the goods back to us we recommend using a tracked service as we are not responsible for any items lost or damaged in transit.
How our procedure for exchanges works;
Returns Address: Please e-mail for new return address
London
Exchange Procedure
To complete an exchange you must fill out the 'returns form' , with a copy of the form included in your parcel to aid us in identifying your return. Once you have done so we will send your replacement item as soon as we receive & have processed your return item. Exchanges can be used for different items. However, items that have just been released will not be eligible.
